Everything went wrong! I know that’s hard to believe but at each step of the project there was a problem. The person sent to the house to estimate the project either didn’t relay the correct information as to what was truly needed to complete the job or there was an error in translation when those measurements got into the hands of the person who puts together the estimate. There were miscalculations, missing product, wrong product, and no solutions to their errors. The install team were not told to pick up the product and at the last minute we were told we needed to pick up the flooring install materials. We had no direct contact with anyone. This was through email where we tried telling the person estimating that we thought the estimate was wrong. She doubled down and outright told us the estimate was correct. At this time Lowe’s was also updating their systems so even at the store people couldn’t get to areas they needed to in the computer to complete steps. Absolute disorganization. Numerous complaints were filed due to their delay in completing steps of the project and because no one oversaw the product delivery, they ended up delivering it all for free hours before the installers arrived. However when the installers showed up they told us the products were wrong and missing. Another call to the store had me on hold for 20 minutes and then another call to their customer care ended up with them saying we needed to return the wrong product and purchase what we needed. Unprofessional behaviors, incompetent workers, and needless to say we learned our lesson. Beware and go elsewhere.