We were planning to recarpet our house - 3 bedrooms, a den, a formal living room and a hall. Since we were in Lowe's and I was looking at the available samples of their carpet, my husband insisted that I discuss carpet with their associate. The associate was helpful and eager to help me. We are of advanced age and I was interested in carpet that would not track if we were in a wheelchair or on a walker plus easy to maneuver with those devices. Measurements were necessary to tell me what I was going to need so an appointment was made for them (I thought) to come out and measure, but it turns out that Lowe's contracts with another company 50 miles away to come measure and install carpet that you pick out in their store, After getting home, I get an immediate call from this contracted company to confirm the appointment. This person had a foreign accent. I looked at reviews for the company and find that Stainmaster is owned by Lowe's and that there are multiple bad reviews about the particular carpet I was looking at plus bad reviews on the process for installation by contracted companies plus a nightmare if you had a problem. If you have a problem, It's a MESS! I decided to cancel the people coming to measure and called Lowe's to cancel the appointment and to get a refund of $32.50 that I had to pay for this appointment only to be told by the associate in flooring that he couldn't do that - he was not allowed and many questions about WHY was I canceling. I was given 2 numbers to call - one for the installing team and one for the quoting team. I called the first number and told that person that I wanted to cancel and who I had talked with at Lowe's. She put me on hold and when she came back, she had talked with the associate that I had spoken with at Lowe's. She said that he would get with his manager and have the problem settled by 1. At 12:45, the associate that I dealt with when I made the appointment called me and wanted to know why I was canceling. I told him that I didn't think I owed everybody an explanation and he wanted to know where I had read bad reviews. Also, he asked if I wanted a refund which I told him Most Certainly, but he told me that he couldn't do that - they had to have my card. He also asked if I had notified the people who were to come measure that I was canceling the appointment. Duh??? I was dealing with Lowe's, not the outside people so they should be the ones to call them plus I didn't have contact info!!! Now I'm having to go to their store which is 45 minutes away to deal with it again!!! So, the morale of this story is, do your homework before you get involved!!!! THE REST OF THE STORY: At 1:25 just before I was leaving my house to drive to Lowe's, I received a call from the Asst. Manager of Lowe's that she had taken care of my refund and that when the refund was made it automatically canceled my appointment with the contracted people. Too much of my time lost dealing with this when a simple phone call would have been sufficient if the associates were knowledgeable. At this point, I think my appointment has been canceled - we'll see.