I am writing to express my profound dissatisfaction with the kitchen installation service provided by Lowes, which has been an ongoing nightmare for over a year now. We embarked on what should have been an exciting kitchen renovation project, investing thousands, only to be met with incompetence, rudeness, and a complete lack of resolution from Lowes. From the outset, Lowes insisted that we use their installer, which turned out to be a disastrous decision. The installer clearly lacked the necessary skills and professionalism for such a significant project, leaving us with a kitchen that not only looks unsightly but also unusable now for more than a year. Moreover, the customer service experience has been equally disappointing. Instead of addressing our concerns earnestly, we have been subjected to a series of excuses and finger-pointing, with no concrete steps towards resolving the issues. The culmination of these unresolved issues has forced us to escalate the matter through the CCB (Construction Contractors Board) route, as we see no other viable option to seek justice and a proper resolution. In conclusion, I strongly advise anyone considering a kitchen renovation to steer clear of Lowes for cabinetry or installation services. Their insistence on using inexperienced installers has resulted in a financial loss and significant stress for my family. The investment has not only been wasted but has also brought us ongoing frustration and disappointment. I hope that this review serves as a warning to others and prompts Lowes to reassess their installation procedures and customer service standards. A kitchen renovation should enhance one's home and quality of life, not become a protracted battle with the retailer responsible for the mess.