I bought a "New" impact drill kit from the PaducahKentucky store. After opening the package I noticed I was missing parts. While on the phone with customer service and further inspection of drill I noticed the drill was used. Handle was cracked and also was off set from the other side. Further more it was covered in black suet. Customer service pretty much told told me I was out of luck and would have to drive the 90 mile round trip to return to the store. Also I had a broken razor knife with a "Hassle Free Gaurantee" I was told in the store that they no longer carry that exact knife and would not replace it. Very disappointed.