We continue to have issues with a flooring installation at our home since October 2023. We did the entire first floor of our home with carpet and flooring. The material has been good so far; however, the installation workmanship was very low quality. We have tried to work through the Lowes store and their installation contractor but have not received a serious response. We have sent multiple descriptions and pictures of the install but have only received delays, excuses and avoidance. There have been several instances that we are promised "someone' will call or a work order was created to address the issue, only no one calls. When we followed up, we were told they stopped the work order and didn't even tell us. Last Friday we were told someone would call on Tuesday to set up an appointment, it's now Wednesday evening and still no one has called. Their customer satisfaction is absolutely terrible. We are so sorry and upset we contracted with Lowes and will not purchase major products or projects from them again.