I recently purchased a washer and dryer from Lowe’s the day they delivered it and set it up. We went to use it and the basket in the washing machine drop out of the bottom of the washer. They said they would contact us in 24 hours to get a replacement to say they never called back after I called every day and they cannot connect to the distribution center the distribution center, which is a third-party was not answering their phone. I didn’t change it. Take the washing machine back and refund my money. It’s been 17 days they have not picked up the washer nor refund my money , I would advise anybody looking to purchase anything from Lowe’s to go elsewhere. I have now taken steps with Visa to get a credit for the washing machine. This is the worst company I have ever dealt with in my 65 years.