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Pat Studenroth
Too bad there isn't a minus grade! Ordered a black stainless steel whirlpool dishwasher at the Saratoga, NY Lowes. Installed it, went to put the handle on, discovered it was plain chrome. Checked the model#. It was the model below the one we paid for! Called the store. The guy in appliances became hostile so I asked to be transferred to customer service. He said I'd have to call back and hung up. Customer service was no help so I called corporate. That guy opened a case, refunded the difference plus some to match Home Depots price, and told me to bring the handle with the case # to the store and they would replace it with a black stainless one. Right. Ten days after my husband saw the manager, he called to see if the handle was in. He was told the black would not fit as the higher model was different dimensions. Not true. They are exactly the same, i had already researched it. Back to corporate, who sent me to whirlpool who, bless thier hearts, sent me the handle (although to the wrong address, so they sent it again. This time the wrong handle) it's been 6 weeks and still dealing with this. We have shopped Lowes for 30 years. Never again. We cut up our cards.
6 months ago
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Lowes has a 1.6 average rating from 669 reviews

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