My wife bought a GE gas range and paid for delivery and install. Paid for July 1st online, and install and delivery scheduled for July 3rd. My wife was checking on the delivery time window online and noticed that the order had been canceled and that a refund was due. When she called to get an answer she received an "I'm sorry that they didn't tell you. The oven glass was shattered and they could not deliver it." So - we tried again and ordered the same one. To make a long story short - we could not communicate with the person they sent to install and deliver the new one due to a language barrier. We did spend most of his visit giving him Band-Aids because he sliced his hand up pretty bad inside the delivery truck. We tended to his hand and then he installed the stove, which meant using the install kit (new fittings) and tightening up the hose. After they left, my wife said she noticed a smell and we both had insane headaches. We spent 24 hours opening and closing windows - and were completely livid at each other due to the headaches and gas smell. We had Texas Gas Service come out and they Red Tagged the appliance and valve due to a gas leak. The guy overtightened it and didn't use a new fitting. Left it like that with us to figure out. Explosions anyone? We thought they would have sent someone who new what they were doing. The owners manual said that a gas smell was normal and would go away after you use the stove. Today I am waiting for yet another hopeful install, after finding out that Lowe's uses a third party. They are not even registered or necessarily experts in what they are sent out to install - the service that you paid for. I was told that if they cannot install it, that I can call a plumber and that they will reimburse us. This - without a stove to cook food on for days now.