rdered an air conditioner and specified it needed to be delivered to my door which is two flights up in a garden apt i was charged an addition amount for delivery . On delivery day i was texted from the shipper lowes used that my delivery was scheduled for early that morning . i kept looking out my window no truck - the next thing i know i receive a text your product has been delivered How did we do? i immediately called lowes and i was given the phone number of the shipper called ONERAIL I called the shipper and told them i was missing my product and could they call the driver to pick up item wherever he left it. it was clearly stated on the paperwork my apt # and the top floor .Shipper said nothing we can do because it was stated it has been delivered . I got in my car to drive to lowes and i see a huge box ifo the Rental agent Office door . "Somehow i managed to get this air conditioner to my car and someone came along and helped me put it in my car . i returned it immediately to lowes for a refund . well I discovered today that lowes charged me for the shipping fee of 79.00. i'll be contacting the better business bureau as well as my credit card company .