I bought a water heater, suppoesedly, from Lowe’s! Their , third party installer was very nice. I had it installed, several days later, after my first appointment fell through with them. The installer was nice and pleasant and supposedly did a good job. However, I was never given the manual or warranty papers!!! I’ve been calling Shannon, who took care of me in the beginning for payment and scheduling. Now that the unit was installed and payment was made, he never, never, never pick up my calls!!! I cslled him via another telephone number in which he answered! This was a week age. I still haven’t got the paperwork and again he does not answer my call! This is lousy customer service. I would never, never, never order an appliance or unit from Lowe’s. The other problem is that the installer also services Home Depot, so I guess I won’t be using them either!!! Beware when purchasing from Lowe’s. I went to Lowe’s to complain, but they just ignored me and told me they have nothing to do with third party!