The Lowe’s representative to purchase and install the water heater was very nice in the beginning. Once payment was made, I couldn’t reach him at all! He would never return my calls. I finally got a hold of him by using someone else’s telephone to which he responded! I’m missing the manual and warranty papers. I finally called the manufacture and was told that I had to download 40 pages!. I don’t have enough ink or paperwork. I went to Lowe’s to complain but they told me they had nothing to do with the purchase etc. the unit was sold to me by a third party and they were responsible for everything. I thought I had bought it from Lowe’s!!!! I used a Lowe’s credit card to pay for it! This is absurd! Don’t buy from Lowe’s, you’re not really buying from them! So now I’m putting a stop payment on the card