Mike is one of the most unprofessional managers I have ever dealt with. He allows his employees to push him over. HIs staff today was trying to help put wood in my truck. As they were pushing and pulling on my bolted down tool box the spanish gentleman was clearly about to damage my tool box by bending it to get his phone. After he poked and tried to pry the toolbox away from the setting a few times I asked for the manager. Mike came out and allowed the employee to continue to tell me how his staff hates me. (Who cares, but that's simply not true) I've been using Lutz Lowes for renovations since 2012 for a local complex. I have never felt so humiliated in all my life. As I was leaving with the phne the manager Mike said i could sell the $1500 phone and make some money. What a thing to say when I just state my husband could unbolt my tool box and get the phone and bring it back. I was able to get the phone when I got back and took it directly to Mike. I'm humilated by this service as he assumed my character would be to sell a phone. I simply didn't want someone to tear up my vehicle. WORSE PLACE EVER! HORRIBLE CUSTOMER SERVICE , except for Larry.