This application is just as 'useless ' as the store customer reps. It would help if you stopped hiring 'old' army vets and retirees. My experience has found them to be extremely lazy as hell and demonstrate this 'entitlement' attitude when it comes to genuine customer service. At one point, Home Depot was on the scale of 5 (1-10), and Lowes was 10, but that is no longer the case now. It has been less than seven years for Lowe's to become the worst home improvement place to shop. It is an excellent place to Steal items, though, because all the store reps are hiding out in the break room 'milking' the clock, while the customers are in the aisles yelling for help