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Anonymous
I came into the store the buy a Blink Security Camera 2-pk. I looked for about 5 minutes to get someone to help me bc the cameras were under lock. I then went to customer service to have them page someone to help me. Waited 8 minutes and no one showed up. Went back to CS, they paged for help,waited 11 minutes and again no help. Went to employee in paint dept. and was told I had to go to CS for help in finding someone to help me. Went to cashier and she told me I had to go to CS bc she couldn’t help me. Went to CS a third time and they found someone to open the locked case to retrieve the Blink camera box. The employee did not hand me the box, but brought it to the checkout and scanned it. I then paid and left. When I got home I noticed the package had been opened. I looked inside and all of the packing material was gone, parts lose and the usb cable missing. It’s not just Lowe’s, it’s everywhere. But, I would tell Lowe’s that CS is everything, and if this is the new normal, I’ll start ordering from other sites online.
4 months ago
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Lowes has a 1.6 average rating from 675 reviews

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