I love Lowes but not Lowes delivery. I know that you should never say never but if I can help it I will never use Lowes delivery again. Last week was a clown show. First they delivered the wrong appliance. The appliance I purchased was gray without any knobs or dials and the appliance they delivered was white with knobs and dials. They came back the following day picked up the wrong appliance and delivered the right appliance. My husband was home and tested it and said it was defective. He tried to flag the driver down but they kept going. He called me and I called the driver back. They come back to the house and gave the wrong advise. They told my husband to test the appliance again. They said we had 7 days to return it. They did not leave the owner's manual. I called them back and they asked me to text my address because they know I paid for the manual and drop it off. After an hour I texted back and said don't forget to drop off the owner's manual and they texted back "YouTube it". I was so pisted I went to the store and that's when the salesclerk told me I only had 48 hours not 7 days to return an appliance. After that they were supposed to pick up the appliance on Sunday and deliver the new appliance between 11:30am - 3:30pm. I get a call early Sunday morning and call them back and was put on hold for nearly an hour. I finally got someone about 1:30pm. Lowes delivery told me that they didn't have any notes on my appliance and would call back. They call back about 30 minutes later and said it was too late. They couldn't deliver the appliance because it was past the 48 hour window and they would pick it up on Monday and I would have to purchase a brand-new appliance. Okay, so now you know the correct amount of time I have to return an appliance when your delivery person said it was 7 days. And also now, you have plenty of notes and sound like a robot when I ask questions. On a scale of 1 to 10 I give them a negative 10. I do not recommend using Lowes delivery.