I spend thousands of dollars at Lowes, service is spotty but up till today not terrible. Live is Sarasota and the hurricane destroyed several appliances. On 10/23 I order a new dishwasher, not an inexpensive one at that. After waiting a week for the installation, when the time came, no show. No one called from Lowes to tell me there was an issue. I called the installation company, they stated that the installer went to the store to pick it up and it was not there. They informed Lowes, who neglected to call me. I called them, after waiting on hold I finally spoke to customer service, they were unable to explain why I was not contacted and that they told the installer to the wrong store to pick up the dishwasher. No communication just meaningless apologies. Even though they have a 2 day policy for missed deliveries they are now telling me they can't deliver the item for 7 days from today. My advice to you is to do business with a local retailer, not a big box store that cares little for their customers. If you look at the reviews of Lowes you will see that this is a common issue with Lowes and they have very low satisfaction reviews.