I purchased 2 pre-hung doors ($240) from Lowes as part of a $3000 basement refinish order. When it came time to install them a few months after purchasing I found I ordered the wrong size. I contacted Lowes customer service to find out if I would be able to exchange them for the correct size and was informed that they would not exchange them because the purchase was over 90 days old. I explained the doors were still current merchandise listed on their website, that they were in original as purchased condition with all wrapping and papers still attached and was still refused. I asked to speak to the store manager and he told me and I quote, "absolutely not". I explained to him all we wanted to do was exchange the doors for the correct size. I also told him this was part or a large original order and that we spend a lot of money in Lowes including a $2000 stove just last week. He replied "no matter how much I spend it makes no difference". Well it will make a difference now because I will not step foot in a Lowes again! Any company that would alienate a good customer over a simple exchange for current merchandise, regardless of time, does not deserve any ones business. I speak from experience as I was a merchandise manager for both Sears and J. C. Penney Co. for years. It would NEVER have happened there at those companies and any store manager that spoke to a customer like this one did would no longer have a job!