Purchased a refrigerator from them...mistake..big mistake. Delivery was a nightmare, damaged my countertop bringing it into my kitchen. They claimed they couldn't hook it up because I had the wrong water valve. Had to call a plumber who said everything looked fine and he couldn't understand what their problem was. Had them return and explained what the plumber had said and they went ahead and hooked it up....???? Guess they didn't wanna work the day they first came out....I'm still shaking my head over that one. Anyway after a million phone calls or what seemed like a million and being transferred to each and every person that worked for the company, I had a claim filed for the damage and the inconvenience of multiple attempts at delivery and my out of pocket for a plumber that was never needed. Just heard yesterday by certified mail that my claim had been denied. I will never shop at Lowe's again. They are the most underhanded and horrible company I've ever had to deal with. I hope they know how much money they've lost...I'm in the process of remodeling my childhood home and they won't be seeing me or any of my contractors....their lose. Please be warned folks...please be warned.