We ordered a new refrigerator but on the day of delivery, the drivers refused to deliver it. Their reason was because there was snow and it was on a lawn which leads to the path to our door. They said they refuse to carry the refrigerator across the snow and even if there was no snow, they would not cross the lawn to get to the path to our house. They wouldn’t back their truck up to the path. They just didn’t want to deliver the refrigerator. Their suggestion was buy planking and lay it down for them to carry it. Why don’t THEY bring the planking? Or wait until there is no snow. We live in the Upper Hudson Valley. We aren’t the only house with snow on the ground in Winter and a grassy pathway. We live in the country. And, either way, they WON’T walk across grass. We are NOT going to pave a path in stone or concrete just for these delivery people. Customer Service was of no use to us (suggesting we wait until Spring). We moved into this house in Winter. The movers delivered BIG wooden pieces of furniture (heavier than a refrigerator) across that grassy snow covered pathway and never complained!