Last Fall we bought two light-colored custom Levolor 3% Solar Shades for our condo in Florida. We have a large west facing wall of windows with rather brutal, late afternoon sun exposure. We went to the south Sarasota Lowe’s to discuss our needs with a knowledgeable salesperson. The person we needed to talk with (Valentina) was not in and we returned 4-5 times with no success. For various reasons were never able to talk with Valentina and I am not entirely sure “Valentina” was not a code for inexperienced personnel to have the customer return at another time. Finally, after several unsuccessful attempts we discussed our needs with the assistant manager and he recommended the 3% solar shade. Unfortunately, the 3% solar shades are wholly inadequate at filtering light in the late afternoon to the point watching TV is impossible due to the brightness of the sun. Also, in the late afternoon the temperature in the room close to the shades is 3-5 degrees warmer than the rest of the room. It states on the Levolor website “Solar fabrics block light, but not the view”. I contacted Levolor to verify we, in fact, have a 3% solar shade as the amount of heat inside the unit does not change when the shade is drawn. They were no help in verifying we have the correct shade. In addition to the solar shade issues, the Levolor Inmotion hub and app is unusable. With more than one shade it was impossible to set up.