I ordered a 380 lb bathroom vanity/sink from Lowe’s. When my plumber opened the box, it was broken in half. Lowe’s told me the only way to get a refund was to personally return it to the store — even after I explained I am 62 years old, the item was far too big for my car, and I couldn’t possibly move it. They refused to help, saying it was “not their problem.” I had no choice but to pay my plumbers $450 to haul the broken vanity back to Lowe’s so I could get my money back. Now I’m left without a vanity in my condo until another one arrives from a different retailer. This was not just bad customer service — it was unreasonable. Lowe’s sold me a defective product and then made me solve the problem at my own expense. I expect better from a company of this size.