I purchased a 26kw Generac Generator with installation from Lowe’s on November 22, 2024. The installation company, Premier Construction, sent out their man to look at the job and to see what would be needed. I live in the country and have three meter bases served by one meter on the power pole. One for the house, one for the garage, and one for the barn. The representative from Premier said that there wouldn’t be a problem, but that they would probably need to have two load managers on the system for the spa and Jacuzzi so that the generator wouldn’t be overloaded when starting. On January 9, 2025 they came out to install the generator. When they completed the wiring for the generator and filling open slots in the breaker box for the house, they said they were done. They did not install any load managers. I asked what about the gas hook-up and they said the company would contact me for that. On the night of January 11, the main beaker box for the house shorted out. Apparently one of the bus bars was knocked loose by forcing a breaker onto the bar by the Premier crew. I tried to contact Premier by phone and email and got no response. I had to kill the power to the house to keep it from catching fire. The following morning, Sunday, I had to get a new breaker box and have it installed. I contacted Lowe’s on Monday and was told they would contact the contractor. Premier denied that they had even touched the box. I told them they needed to look at their before and after pictures of the box that they had worked on. On January 16 they came out to hook up the gas to the generator. They didn’t have what they needed; they were short of copper tubing and fittings. They come back the next day and still didn’t have what they needed. They had to go back to town to get what was missing. After the gas got hooked up and they tried to run the generator, it would run but not go into standby mode. They left with the generator turned off. On January 20, I contacted Lowe’s via email because no one would answer the phone at installation made easy, about the breaker box issues, the generator not working, and the mobile link not working. I still had no response from Lowe’s by January 25. On January 27, I contacted Premier and he stated that this is not his issue and I needed to contact Lowe’s. Lowe’s told me to contact Premier. On February 16 I filed a complaint with the Better Business Bureau. I heard from Lowe’s Executive Customer Relations the same day. On Feb. 17 I informed Lowe’s ECR about all of the issues so far. He said they would make sure everything was made right and wanted me to close out the BBB complaint. The state inspector came out and failed the install for the way the wiring was done, no load managers, and no bonding between the breaker boxes. On Feb 22, Lowe’s sent me a request for payment. The BBB was updated on numerous occasions throughout this process and every time, Lowe’s ECR would request that I close out the complaint. Through March and April, Premier would come out and try to make the corrections to be able to pass the inspection. The Load managers that were put in initially were too small for the load. When the 100 amp load managers were put in, they hummed constantly and got very hot. On May 16 I took pictures of the load managers with a thermal imaging camera and sent them to Premier. I contacted Generac about the load managers humming and being hot and was told that they should not hum or get that hot. I contacted Lowe’s ECR again and sent him the pictures. I was told that they were told that it was normal. On June 6 I again contacted Generac about the load managers and was again told that it was not normal. They said the contacts could be set in an open or closed mode and should not hum or heat up. They gave me the contact information for 5 Generac contractors that I could contact to come out and fix the issue. I told Lowe’s ECR what Generac had told me and he said I could have the issue resolved with one of those contractors at my own expense. On June 25, five and a half months after this fiasco started, the installation passed inspection. On July 2 Lowe’s ECR contacted me and requested that I sign the installed sales release-retain warranty document. They offered to give me $600 for my trouble and for the cost of the breaker box and installation. In the document, it has a non-disparagement clause, that states you can’t say anything negative about Lowe’s or its’ contractor. I told him that I will not sign the form, because I need to leave an honest and truthful review. On July 3 he stated he would move the case to closure. On July 9, I signed the completion. So now that the project is complete, I have the generator connected to the garage and house. The barn could not be connected, so I had to have a meter placed there that will cost me about $20 a month because I use minimum power there. So far the generator is operating as it should, but the base is already unlevel, as they just pushed some dirt under the back of the pad to get it level on the install. I still have load managers that hum and are very hot, but the contractor told me all I have to do after the inspection was to turn them off. I would never recommend that anyone use Lowe’s or Premier Construction for the purchase or installation of a home generator. Premier apparently does not understand the electrical codes of Tennessee and I am not impressed at all with the quality of the work. Lowe’s customer service was nonexistent until I had to get the Better Business Bureau involved. Once I did that, it seemed to be Lowe’s main focus to get the BBB complaint closed, not resolved. Once the complaint was closed with the BBB, Lowe’s attitude changed to, sorry for your problems but deal with it. Twice during this ordeal, I tried to have Lowe’s come and take the generator back and refund my money. I was told they don’t give refunds. Buyer beware! Here it is July 20 and I am not sure when or if my warranty is in effect. I was supposed to get the five year extended warranty, it was the special at the time of purchase, but I keep getting offers from Generac to extend my warranty to 5 years. Again, I would stay away from Lowe’s and Premier Construction.