The most incompetent service I have ever received. I ordered a gift card for a birthday present. After 3 weeks of not receiving it (and the birthday already passing), I contacted Lululemon. After spending a ridiculous amount of time with 8 reps and explaining the situation, every single rep offered to drain the gift card and transfer it to a digital card. I continuously explained that doesn’t address the issue (needed a physical card, hence that’s why I purchased it) to be given as a birthday present and since the gift cards are non-refundable and the birthday had already passed due to the lack of shipping, the card was useless. One of the reps apparently drained the card after telling them not to and that it didn’t address the issue. After contacting them again and explaining that now I missed the birthday, I don’t have the gift card I ordered, I’m out tons of time and frustration, and they never sent me the digital card they drained to the rep disconnected because she didn’t have a resolution (Melanie). I have screen shots of all these interactions and can’t get anyone to assist me. I’m without resolution and Lululemon is now without a long time customer. SO disappointed.