I placed a order on November 27 for over $ 300.00 for Christmas gifts since my province is on lock down and all stores are closed except for essential items . I knew it would be enough time to get here before Christmas . It Was supposedly shipped on December 1st . I have been looking online for 2 weeks with no movement through FedEx I contacted lush twice in the past 2 weeks . I was assured by lush each time that it was on its way . I Phoned lush on December 22 at first the guy was assuring me it would be here for Christmas . I told him to go look at the Fed ex website and it shows that FedEx is waiting for the package from lush ..... turns out lush never took the package to FedEx and just made up the paper work so now here I am three days before Christmas with no gifts for my friends and family due to lush not knowing what they were doing . They refunded me my money . Lush offered me a $ 10.00 credit online lol I told them to keep their lousy $ 10.00 !