The complete lack of being able to just admit they have shipping problems is my biggest complaint with this company. I'm not sure what the requirements are to be a "customer service" agent for Lush...but lying seems to be high on their priority list of requirements. I don't understand how my shipping address has issues, but you have no issue using the same address to process a purchase. The last person I spoke with was able to finally resolve the issue (a bit more kind & patient than the rest) and "upgraded my shipping" to fix Lush's own shipping issues. That "upgrade" ...downgrades my purchase and I guess it no longer qualifies for the 'free gift'. 😂🤣 I'm glad this is just a company I used to order gifts from...I feel bad for those that rely on their products regularly.