If I could give zero I would. My kids got severe rashes from the bath bombs. At first I thought it was one kind, but we tried several, and it kept happening. I messaged in and asked what they suggest to do at this point thinking they may have a solution for the rash and suggested bath bomb for sensitive skin or kids. I was met by a very rude person that implied I should take the kids to the doctor and have the doctor read through all the ingredients of each bath bomb and decide what they think is the issue. I understand lush are not doctors but the message lacked empathy and was cold, to the point of being condescending. Will never purchase LUSH products again. Used to be a customer that would purchase a few hundred a year for gifts and products, nope no more. The products aren’t great anyway. Rocky Mountain soap company has my money and loyalty now.