I went into the Guildford store today to replace my perfume and was helped by Maddie and Grace. They asked if I would like to try a different perfume which I had not even considered, but I decided to go for it. On the strength of the perfumes I already love they recommended three new ones and I tried them all. They said to put some on and go on ahead with my day to see how it smelt on my skin. There was no pressure, no hard sell, I ended up going back half an hour later and buying two perfumes: my old one AND one of the new ones! They were both very calm and very kind, they had as much time as I needed to help me.