It’s with such pleasure to leave this review. My son was a tiny bit nervous calling to make a enquiry on a part as he wasn’t 100% confident in what he needed. The staff member (Tim)? was so kind and helpful on the phone, he was emailing items while on phone to help! it was so appreciated that he helped him with out what I often see of an ego of knowledge making him feel bad. We went in to pick up the part and as soon as we walked in a staff member greeted us with a friendly hello. My son bought his part and we took it out to the car to satisfy our own worry driving so far and next min the lovely man came out to make sure all was ok and explained it to my son. This is not the service we are used to. It’s such a lovely feeling to see staff that have been in this field explaining it to newbies. The manager of this store should be commended on finding such lovely staff. I would not hesitate to do the drive again just for the service. Great job Lux BMX you are appreciated greatly.