Unfortunately when we ordered a bike for my son...it arrived late, so he didn't have it for his birthday...This was due to the delivery man "running out of time" I was furious as buying an expensive bike I hadn't bought anything else...he missed out on getting something his 16th birthday morning. The absolute disgust i felt from the delivery driver from TNT services as he apologized to me buy saying I know its your sons birthday but My daughter is dying....Like..absolutely uncalled for. Extremely unprofessional. So when we got the bike it was unpacked and a massive deep scratch on the handle bars! I tried calling so many times and obviously after receiving it he wanted to ride it. I know Lux has some amazing things..but all this certainly does not make me want to buy anything from there again......a $1200 bike delivered late and scratched for a 16th!!! Very Poor! And extremely upset!