I recently ordered from Luxury Spa Robes and was disappointed when my package didn’t arrive as expected due to a shipping error. However, the way they handled the situation completely turned it around. Their customer service team was outstanding. As soon as I reached out, they responded promptly and took full responsibility, reassuring me that they would solve the issue as quickly as possible. They kept me updated every step of the way, offering clear communication and genuine empathy, which made a stressful situation much easier to handle. Not only did they expedite a replacement shipment at no extra cost, but they also checked back with me afterward to make sure I was happy with my order. It’s rare to find a company that goes above and beyond in this way, and it’s clear they truly care about their customers’ experience. Highly recommend Luxury Spa Robes for their top-notch service and dedication to customer satisfaction!