Luxury Spa Robes Reviews

Name: Luxury Spa Robes
Rating: 4.66

4.7 Rating 116 Reviews

91 %

of reviewers recommend Luxury Spa Robes

4.7

Based on 116 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent customer service. I ordered a robe for my wife fro Christmas and the size was wrong. Returning for an exchange to a smaller size was seamless!”

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Posted 1 week ago

“Bought one robe here and the experience was great! The robe size was a bit too big so they to send me the right size for free after my initial return was done (for free shipping too)! Great customer service, fast and easy”

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Posted 1 week ago

“I love this robe. I originally got one for my son and he’s a big guy. The 5X is not a real 5X. He usually wears a 4x and it didn’t fit. So I traded it for a woman’s 2X and I’m in love with it. I had to wash it first. But after the wash it was so soft and cozy. Also they were very easy to manage the return/exchange.”

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Posted 1 week ago

“No opinion of site.”

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Posted 2 weeks ago

“I placed an order and got a confirmation e mail confirming my order, along with a 10% coupon for my first order. I called Luxury Spa Robes to ask if I could use the 10% offer on my already placed order and was given the discount. Not sure why I got this offer after my first order, but it was applied nonetheless. I appreciate the customer service representative, as she was very sweet. I also told her that I was getting this for my daughter who is just 4' 8" and was advised by said rep to size down. I did, and it fits perfectly! So thankful for the kind customer service and her advice on sizing. Thank you so much. My daughter LOVES her robe and it fits her perfectly!! Will definately recommend and purchase again for Luxury Spa Robes. Excellent experience! Thank you so much!”

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Posted 2 weeks ago

“Beautiful Robe...well made & cozy. I live in Florida and wanted a mid-weight robe...this one is perfect. The monogram adds a touch of class...the company is truly LUXURY....including their fabulous customer service.”

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Posted 2 weeks ago

“Ordered a robe for a christmas present for my wife. Unfortunately it was too large. Called and spoke to Kelly, she assisted me with getting the correct size and setting up exchange. With in a few days recieved new robe which fit perfect and wife loves it. Would highly recommend this company, Kelly was great to work with and robe is excellent quality”

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Posted 2 weeks ago

“Sadly I'm returing this robe ad I found it very uncomfortable to wear. The material on the outside was very pretty and soft, the material on the inside was not soft like terry cloth robes I've worn for years. And while it seems like an easy return process, I did find it odd that when I filled out the return form there was no option for the reason as "other" or even "product quality" - it only gave options like "I changed my mind", "Not as described on website" (which is what I chose) - but I think they need to know I actually thought the product was not very good. I want my robe to be soft, not scratchy. It almost felt like very cheap terry cloth - it was so odd. I recently tried one on at Pottery Barn that was the softest material I'd ever felt, but it was too light weight. If I could put their dream robe on the inside of this robe, it would be perfect. The outside was beautiful, soft, etc... but I couldn't deal with the inside.”

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Posted 2 weeks ago

“It’s perfect, just what my wife was looking for. She says it’s so soft and comfortable.”

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Posted 3 weeks ago

“Spa robe is good quality and makes a great addition to my new bathroom spa setup.”

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Posted 3 weeks ago

“The robes I received are amazing! Kelly was in constant contact with me and let me know about the status of my order! She was able to change all the sizes which I messed up and help me to receive the best Christmas present for my family! Thank you so much Kelly for all your help!”

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Posted 3 weeks ago

“We received our box of Luxury Spa Robes yesterday! The robes came beautifully packaged and arranged. The white terry cloth spa robes are beautiful, soft and supple! I’m obsessed with how comfortable they are! I ordered a variety of sizes to accommodate our Airbnb guests. They seem true to unisex size, but will still be extremely comfortable and cozy even if worn oversized. The inside pocket is a nice touch and the outside pockets are beautifully stitched, as is the stitching on the entire garment. Quality! I can’t wait to feature these for my guests to use while lounging inside, outside or using the hot tub. I’m sure they’ll be impressed and appreciate the touch of “Luxury” ✨”

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Posted 3 weeks ago

“I gave these as a gift for the holidays and they were a HUGE hit!! They are super cozy and very high quality. Would absolutely order them again.”

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Posted 4 weeks ago

“Robe is great. Embroidery had some loose threads.”

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Posted 1 month ago

“I exchanged my robe for two towels. I have not yet received the towels. The return process was awesome!! The associate who helped me was so nice, friendly and professional!”

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Posted 1 month ago

“Absolutely top shelf in every way…quality, service, embroidery and delivery. Bought one for everyone in my family. Most people guys and girls love the size large. A wonderful gift. Highly recommend.”

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Posted 1 month ago

“Best robes we have ever had. Extremely great quality and warmth. Perfect for getting out of the hot tub in the winter time.”

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Posted 1 month ago

“I searched for a long time to find a replacement for a robe that provided daily comfort for almost 20 years. After much research, I decided on a Deluxe Plush Spa Robe and am so happy with my choice. The robe is cozy warm without being heavy, well-made, soft, and beautiful. I really appreciate the extra details that raise this robe above the average- gusseted pockets, different placements for the tie holders to allow for the right fit, and an interior pocket. Looking forward to many years of daily comfort with my new robe!”

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Posted 1 month ago

“Received my order promptly!”

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Posted 2 months ago

“I recently ordered from Luxury Spa Robes and was disappointed when my package didn’t arrive as expected due to a shipping error. However, the way they handled the situation completely turned it around. Their customer service team was outstanding. As soon as I reached out, they responded promptly and took full responsibility, reassuring me that they would solve the issue as quickly as possible. They kept me updated every step of the way, offering clear communication and genuine empathy, which made a stressful situation much easier to handle. Not only did they expedite a replacement shipment at no extra cost, but they also checked back with me afterward to make sure I was happy with my order. It’s rare to find a company that goes above and beyond in this way, and it’s clear they truly care about their customers’ experience. Highly recommend Luxury Spa Robes for their top-notch service and dedication to customer satisfaction!”

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Posted 2 months ago

Thanks John for your glowing review! We are so happy we could turn things around for you. Grateful for your business!

Posted 1 month ago

Luxury Spa Robes is rated 4.7 based on 116 reviews