I’ve been a happy Luxy customer for years however very disappointed in them the last few orders. I place 3 seperate orders over the past few months for the 20 inch ponytails (I get 2 bundles each time) and all 3 deliveries were WAY shorter than in the past. They are the 16 inch length as advertised on the website NOT the 20 inch. I can’t wear them bc the length doesn’t match my full extension length. Customer service would not let me return them even after I sent detailed pics of the wrong length! Complete waste of money and disappointment. Just warning anyone getting the 20 inch ponytail it will NOT be the right length and you apparently won’t be able to return them.