I really don't like writing bad reviews and I'm sorry to do it this time. I bought a belt on Lyst (Wolf & Badger shop) on Monday morning and I was hoping to get it before Friday for my boyfriend birthday as the time stated for delivery is 2-3 days. Unfortunately I received an email from Wolf & Badger on Wednesday evening (almost 53 hours after my purchase) telling me that their system flagged my order because the delivery address was different from the debit card address (that's weird as I only have 1 address but I'll check). So now I should send a copy of my id card and a proof of address for the order to be dispatched. Even if a do understand the safety policy for protecting the customers, I really feel uncomfortable with sending my personal documents for online shopping as it's not safe for identity theft reasons and I'm not even sure it's a legal practice. I sent them a reply 12 hours ago asking for a chargeback and they didn't reply yet. I think they should be much quicker on communicating the problems and also on replying customers emails when problems are supposed to be solved. Customer care is a priority nowadays and I'm disappointed to be not aware of what would be of my order after 4 days from the purchase.