I had some difficult querries about damaged locks on my Globe Trotter Suitcases I was moving from pillar to post from India. Some how I was not able to get proper help but one day while checking on Globe Trotter site I found the name of LYST and BINGO!!! I came across Hannah and to my great relief she too k care and provided me with all the information . My problem then was attended by a gentleman called Mikey from globe trotter. Till I got my proper reply Hanna kept on following with me . A very efficient, polite and helpful lady indeed. Such people will not only earn a goodwill but enhance the image of LYST. I wish her every best in whatever she does. God bless Hannah... Cheers!!! Good luck.