In terms of the product/designer offering, I would give them a 6/7. HOWEVER, customer service is extremely poor. This is the message I received from a representative who sent me the wrong tracking number and told me my product had been received, so there was nothing she could do about it. "I have checked again and, indeed, it says it has been delivered yesterday at 10:48 am. Unfortunately, I cannot help you further with this as this is a problem with UPS and not with Menlook. If you still have no news from your order, I think you should contact UPS directly" It's Lyst job to make sure the right customer, receives their products. I don't normally write reviews because I can not be bothered but this is extremely poor customer service. I managed to track down the product in the end by calling UPS and having them tell me the order number is wrong and then having to try and contact Lyst but there is no contact number for Lyst, so I had to contact Menlook, who seemed unsure about my purchase at first. It got sorted in the end, a nice lady helped me out but overall a good selection of products on both Menlook and Lyst however the customer services needs to improve.