Found Lyst through a Google search for a specific gift item I was looking for. Found and ordered the item was I looking for. I didn't realize how Lyst worked untiil I got an order confirmation from Natori after my order with Lyst was forwarded to Natori. Up to that point everythiing was fine but then the system broke down. Natori never followed up with shipping information/tracking information. I finally emailed Natori and they did get back to me with shipping/tracking information. When I received the item I found that Natori had shipped the wrong color. I returned the item and am hoping to receive the proper item and my return shipping cost back. It seems that there is a lack of coordination between Lysy and Natori that is at least partly responsible for the difficulties that I have encountered. Also the return methodology/policy is not as convenient and seamless as is typical today with my other online shopping experiences.