Good on responsiveness, quick to reach out and follow up to check on an issue. However, not very effective at remedying the issue, particularly when a third party supplier is involved. I ordered an item through Lyst, credit was charged by Lyst, then when the third party vendor notified me the item is no longer available and was issuing a refund, I noticed the credit card they refunded was NOT my card. When I inquired (to both Lyst and Kapok the third party), Kapok let me know that Lyst uses a virtual/corporate card, which they refunded, and that Lyst was responsible for refunding my actual credit card. This took awhile, and through Lyst reached out 6+ times to see if my issue was resolved or alert me there's been an update to my issue, they always put the responsibility on the third party to refund me, even though it was already established multiple time, the refund hang up was on their end. When I re-explained this again, no response. I finally saw a refund, but not for the amount originally charged, and had to ask Lyst to explain the discrepancy when they acknowledged an error. For something so simple and straightforward (a supplier notification of an out of order item & refund), I've spend 10+ emails & tons of time & stress for what other e-commerce platforms treat as an automatic refund. Please do better because I am a long time Lyst user.