Lyst is operating a UK online shopping store charging in £££. However they fail to make customers AWARE that they are shipping from Italy and therefore the incurrence of added duty on top and higher shipping to what they claim to be. The shipping charges jumped at the last minute to £25. Before the order of £430 total value was delivered the duty was applied for £103; frankly it should of have been calculated at the time of purchase like Net a Porter does and others do. The response from customer care barely taking notice of my complaint said something along the lines of this is our policy but had the audacity to send me this link to rate the experience. Never again. Shop elsewhere where your statutory right as a consumer is protected.