Went online and purchased item for $657.22 and called my bank in advance so they wouldn't flag it as fraud. So my part of the transaction went through and a charge for over $600 was pending on my bank account. The other part of the transaction-where lyst notifies the retailer to ship my item was voided due to a computer glitch on their part. So I was charged for an item on an order that was cancelled. In numerous emails with lyst regarding this they tried to explain how one part of the transaction was successful-taking my money and how the other part of the transaction-receiving my item wasn't successful due to a computer glitch. They will tell you how terribly sorry they are and how this is an isolated incident and how your money is not really taken from your account. Do not believe them. It's been 2 days and I still do not have access to those funds. Those funds are frozen until this gets resolved. And mind you, I had to notify my bank to place a stop on this charge. So I will eventually get my money back. My advice is to you is to use their site ONLY as a locator service for the retailer that has the item your looking for. Then go on their website directly and enquire about their customer service rating and their return policy. Because if you use lyst and a problem arises they will refer YOU to the retailer anyway so you might as well deal with them directly from the get go. That's what they told me to do-go to the retailer website (which ironically is called heist) and purchased the item again. Will never use Lyst again.