Ordered something from Lyst, It horrendous to try and return something Lyst and these are their words "To clarify, Lyst works much like an online shopping mall where you can purchase items from a variety of retailers all over the world. As such, Lyst does not stock any items, instead your order is placed directly with the retailer, who will also take your payment, through our integrated checkout system. The retailer will also fulfil the order and organise the delivery to you. I can confirm that all returns and exchanges are handled directly by the retailer’s dedicated customer care team, who in this instance is Forzieri." Had I bought from Forzieri directly I would have qualified for free returns. But when you purchase through Lyst, you have to pay for the return! Never ever shop with or through Lyst. Total waste of time, and stress. They need to learn from Far Fetch and Zalando. Uncomplicated free returns and a pleasant shopping experience. If I see anything through Lyst and Klara I will run a mile!