My experience with my coach has been okay. She’s been great in helping with nutrition and has helped me learn a lot in this regards. I haven’t liked the training part, but this isn’t really her issue. My experience with MI support and customer service has been poor. I wish things were explained better, and I had several really negative experiences. The options to “fix” things were poor, and I couldn’t ever actually talk with anyone. It was email only which is really a crappy option considering how much I’m paying as a client. I was also really disappointed in the fitness coaching. If the way these plans were done were explained to me upfront (i.e., same exercises for weeks on end), I would have never done the fitness. For me, it was a waste as this isn’t something I’m interested in.