I wouldn't even rate them a 1 star its been that DIREFUL. I placed an order with this company in January, it is now April and I have still not received my order ! Thats 4 months, 4 MONTHS !! If I ordered from America it would come quicker but apparently they are blaming "brexit" as the cause. Not only that but they are the worst company to reach out to, I tried emailing and received no replies, I had to download messenger and contact them through social media to get a response which took days in-between replies and to only find out my order had been lost. If I hadn't gone out of my way to get in touch with them through multiply avenues they wouldn't of even noticed my order wasn't delivered, they have no system in place to communicate with their courier it seems. It gets worst.. so not only did they not really care that the items have gone missing, all they offered was to send out a replacement which would take another MONTH ! It is so insulting its almost funny. I asked for a full refund which they said would take TWO WEEKS to go through even though they can take my money within a day and......THEY'RE STILL CHARGING ME THE DELIVERY FEE. Thats insane ! They offered not a single good-will gesture for these abysmal events if I was having a refund, I would only be allowed some sort of compensation if they sent the items out again.. how does this make sense ? APPALLING company I hope the director of this shambolic business is notified of all these bad occurrences! I truly hope this never happens to someone who is less tech savvy or elderly because its been a hurricane dealing with this atrocious company.