After waiting for our delivery to arrive on 7th Sept between 09.13am - 11.13am where my wife and I had taken the day off work and after Panther Logistics sent us a SMS and email to tell us it would be arriving, all we got was - No delivery and a message saying "it's not coming". We then spent several hours back and forth between Maison Du Monde's customer service and Panther's, both parties blaming each other for what allegedly was a "missing item" - LOL, a 36kg / 190cm piece of furniture is "missing", on the day it's due to be delivered after several notifications from both Maison Du Monde and Panther confirming it was being delivered! Absolutely ridiculous. Then we proceeded to get back and forth communication, emails from Panther saying they would contact us "soon" and Maison Du Monde saying the item was missing and now out of stock, all you could offer us was a refund - terrible customer service. Completely disappointed, we accepted our fate and agreed a refund, it was only the next day we started getting notifications again, "your item has been shipped" - excuse me? You had told us it was missing and we would be getting a refund! So the fun started again...calling Maison Du Monde's customer service and Panthers' and again, both giving us contradicting information!!! Then, after around 6 phone calls and wait time (oh I didn't even mention the amount of times my phone got disconnected and I had to call again and explain the issue repeatedly!!!) we were told the item was "Found" and the reason for the notification from Panther's to say it would be delivered is because they had found it and they would be dispatching it - great news!!! Ohh but wait... more disappointment, Maison Du Monde now told us because the refund had been issued, they would be cancelling the delivery and we would NO longer receiving our furniture. When we asked if we could quickly re-order it, we were told NO because it would take weeks for the furniture to be returned and it was out of stock in the system, again terrible service and organisation. So not only did you screw up our order in the first place, you gave us a glimmer of hope, only to take it all away again! On top of this you sent us an email saying we would be getting a refund but only for half the amount we paid, so yes, you guessed it... another call to your customer service and this time we were told we would get a full refund which we did receive a few days later (that's about the only you got right). During all of which, I was supposed to receive a call from a supervisor, as given the 2 days of ordeal and disappointment, not to mention my wife and I taking a day off work and re-designing our living space, we would get some compensation or discount to possibly even consider buying something from their website, but no, absolutely nothing! No call, no feedback, no sorry, no compensation! Absolutely shocking and even 2 weeks after the whole experience, I'm still left with a very salty and sour taste in my mouth which I cannot digest!