I am normally a very patient and tolerant person but this company pushed my patience to the absolute limit. The are a complete and total sham and seem to be doing very little to help any of their customers. I ordered 1 simple item - a picture frame from them in August. Didn't hear anything at all and had to chase them up off my own back. I called them several times to check on the order. They then told me "the carrier company attempted to deliver the item but had the incorrect address". I looked back at my original order and I had provided them with the CORRECT address from day one! So, firstly, they somehow managed to mix that up and deliver to the wrong address despite having the correct information. I then confirmed the address again. Months went by and I heard NOTHING. They made no effort at all to keep me updated on the item's delivery. No text, no phone call, no email...nothing at all. I chased them up again and they fobbed me off with some clearly fake excuses. I then read all of the negative reviews from other customers about lack of delivery, bad customer service, faulty or broken items and a general sense of ineptitude so decided to just bite the bullet and ask for a refund. On the phone, I had to practically beg for a refund from them and they continued to give me lame and fake excuses and even asked me to give them another chance. I said that my experience has led me to not want any further dealings with them so they finally gave in and said they'd refund me. After a lot of fighting over the phone to get my money back, I finally recieved it in my account but what a fiasco this whole situation has been...for ONE...LITTLE...PICTURE FRAME! Dealing with these cowboys is not worth the stress or effort. Stay away from them and don't order from them. They are a complete and total sham!