Bad Review for Makro Online
Terrible Service – Avoid Makro Online!
I am beyond frustrated with Makro Online’s complete lack of professionalism and customer service. I placed an order (#MAK8932574) 10 days ago, paid in full, and have yet to receive any confirmation of my order or delivery details.
Despite numerous emails and calls, including reaching out to their directors and supervisors, I have been completely ignored. When I finally managed to speak to a supervisor, they had no idea where my order was or if the supplier even had stock – yet Makro had already taken my money!
I was promised delivery by February 1st, but no one can confirm if this will actually happen. Every time I call, I get the same response: “We don’t know.” This is unacceptable from a company of this size.
I have given Makro multiple chances to resolve this, but since they refuse to take my concerns seriously, I will be taking this matter to social media, Hello Peter, and the Consumer Ombudsman. Customers should not have to chase after a company to get basic service after spending their hard-earned money.
Save yourself the stress and avoid ordering from Makro Online!
I. Hassan
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