I am based outside of the UK, & ordered flowers for a very special person, specifically noted a request for a morning delivery. The flowers eventually arrived after 8pm at night, after delivery times were already extended. This completely defeated the purpose, receiving birthday flowers so late at night. The company shouldn't combine their standard deliveries with flower & gift deliveries, as they clearly can't cope. For something that was really important to me for someone special, turned out very disheartening to say the least. And one wonders what condition the flowers were in on arrival after travelling around the countryside for a day. I would opt for an alternative for flowers for special occasions. Very saddened and disappointed by my experience.