So unhappy with M&S. They've started offering PayPal as a payment option and what a mess! The M&S account doesn't connect properly and so for my order PayPal asked me for a delivery address which I entered and it processed - done! Except that the M&S order itself doesn't pick the delivery information - I got a PayPal email receipt with the right delivery address, and an M&S email confirmation with a totally different old address, which I never entered! I've spent 4 days and tons of phonecalls (I've lost track how many), must have clocked up hours on hold by now, and explained the problem so many times. I have a different adviser each time telling me they can sort it, update the address, etc, and then instead I get a message from Hermes saying it's all out for delivery - to the wrong address! I think by now every single call I've made the line has been disconnected and call been dropped either mid conversation or while I'm on hold, so I never manage a proper resolution. I asked for a response over email so I had it in writing and they refused. Now, I've had 2 parcels delivered to an address miles away despite me alerting them and trying to sort it out. And now it's delivered they tell me it's basically not their problem... because all the phone calls get dropped, I have to start at the beginning every time, and it never gets resolved so I don't think I will get any refunds for my lost order worth £70!!! Appalling!!! I've sent 2 online enquiries and received no response to those either! Terrible 'not my problem' call centre attitude. They used to be much better. So upset about the lost time and lost money :-(