I ordered 2 Christmas food hampers and 2 different flower arrangements in October 2020 to be delivered to my parents and my In-laws on Christmas Eve. I received regular Emails prior to and on the delivery date itself keeping me informed throughout the process. All the orders arrived within the timeframe and my family absolutely loved the hampers and flowers. Another food hamper ordered for my brother in November for delivery in mid-December arrived 2 days late but I was notified that this was due to difficulties with their supplier and I was promptly refunded the delivery charge and given a £5 E-gift card as an apology. I also had a food order from the Cheshire Oaks store food hall which was very well organised and efficient as it was the previous year. All the food was delicious and had very good shelf-life dates on everything. A huge thank you to all the staff who made all of the above orders possible and have worked in very challenging circumstances, well done.