This review is in relation to M & S Skippers Lane, Middlesbrough Branch and would possible have been allocated at least 4 stars, apart from one serious compaint. There are no complaints whatsoever regarding staff, or social distancing etc. It is difficult, however, for many people to understand why the toilets are closed in this store and yet only a few miles away in the main Middlesbrough store, the toilets are open. My family and myself follow, to an exceptionally high level, all the safety regulation re:covid, but feel that the toilets are closed, without justification. The toilets are spacious and if necessary, one cubicle could be closed. Furthermore there would not be a problem with marking one washbasin 'out of use'. Customers in store, are far closer in proximity to one another than they would be when using the toilet facilities. My elderly mother.in.law, and many more, are very concerned that she would not be allowed to use the toilet facilites. At Christmas time, customers doing a large shop were more likely to spend a longer time in store than they would normally. We very much appreciate all the safety precautions that this store is taking, however, the closure of the toilets is a step too far. Customers are informed that they can use the toilets in B & Q at the opposite end of Skippers Lane Retail Park (a fair distance), only to find that they are also not allowed to use the very spacious toilets in that store. Obviously, there is lack of communication between M&S., Linthorpe Rd., Middlesbrough and M&S Skippers Lane, Middlesbrough. There is also a difference in the judgment skills of Management in the two M&S Middlesbrough stores. Management in M&S Linthorpe Road, Middlesbrough branch have achieved the correct balance.