Ordered flowers for Mother’s Day two weeks before the day, with named day delivery. On the morning of delivery the courier tracking was updated to say delivery would now be the day following Mother’s Day. Called M&S customer service, who provided no help, just offered a refund, which doesn’t help my mother celebrate Mother’s Day. The following day M&S sent an email to say the order was delivered, but upon checking the courier tracking, the order was damaged upon receipt at their depot and disposed. No delivery, no Mother’s Day present, nothing. No way to complain to M&S, they no longer accept emails or paper mail. Absolutely atrocious service. I’ve apologised to my Mother and now placed a separate order via Interflora, so she will get some flowers 2 days late. I will never order anything from M&S again.